Privacy Policy

Zoros Health

Last Updated: Feb 21, 2026

INTRODUCTION

This Privacy Policy describes how your personal information and health information may be collected, used, and disclosed by Zoros Health and its affiliated medical groups. This policy applies to our website, mobile applications, patient portal, and all related services (collectively, the “Services”).

This Notice of Privacy Practices (“Notice”) explains how your protected health information may be used and disclosed and how you may access that information. Please review it carefully.

WHO WE ARE

Zoros Health and its subsidiaries (“Zoros,” “we,” “us,” or “our”) own and operate the Services. Our platform connects patients with licensed healthcare providers for telehealth consultations, prescription services, wellness programs, and related healthcare solutions.

HIPAA COMPLIANCE STATEMENT

We are committed to protecting the privacy and security of your health information.

While Zoros Health may not itself be a “covered entity” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), our affiliated medical groups and healthcare providers are covered entities. Zoros may act as a “business associate” to those entities in certain contexts.

Accordingly, we comply with applicable HIPAA regulations, state privacy laws, and industry security standards to safeguard your protected health information (“PHI”).

INFORMATION WE COLLECT

We collect several categories of information from users of our Services:

1. Personal Information

Information that identifies you, including:

• Name

• Email address

• Mailing address

• Phone number

• Date of birth

• Payment information

• Government-issued identification

2. Protected Health Information (PHI)

Health information created or received by healthcare providers that relates to:

• Your past, present, or future physical or mental health

• Provision of healthcare services

• Payment for healthcare services

3. Usage Information

Information about how you interact with our Services, including:

• IP address

• Device and browser type

• Pages visited

• Time spent on pages

• Click activity

• Referral sources

• Conversion data

HOW WE USE YOUR INFORMATION

For Treatment

We may use and disclose your health information to provide, coordinate, or manage your healthcare and related services. This includes sharing information with physicians, specialists, pharmacies, laboratories, and other healthcare providers involved in your care.

For Payment

We may use and disclose your information to bill and receive payment for services. This may include disclosures to insurance providers, payment processors, and billing vendors.

For Healthcare Operations

We may use and disclose your information for operational purposes, including:

• Quality improvement

• Clinical oversight

• Performance evaluation

• Provider training

• Business administration

Other Permitted Uses

We may also use or disclose your information for:

• Appointment reminders and follow-up communications

• Health-related services and treatment options

• Research (with appropriate authorization where required)

• Public health reporting

• Legal compliance

• Preventing serious threats to health or safety

• Governmental functions

• Workers’ compensation matters

• Business associates performing services on our behalf

YOUR HEALTH INFORMATION RIGHTS

Under HIPAA and applicable state laws, you have the following rights:

Right to Access and Obtain Copies

You may inspect and request a copy of your health records, subject to limited exceptions. Requests must be submitted in writing. We may charge a reasonable, cost-based fee for copies.

Right to Request Amendment

If you believe your records are inaccurate or incomplete, you may request an amendment in writing with supporting explanation.

Right to an Accounting of Disclosures

You may request a list of certain disclosures made during the six years prior to your request.

Right to Request Restrictions

You may request restrictions on certain uses or disclosures. While we are not required to agree to all requests, we must honor restrictions on disclosures to a health plan for payment or healthcare operations when you have paid in full out-of-pocket.

Right to Confidential Communications

You may request communication through specific methods or at specific locations.

Right to a Paper Copy

You may request a paper copy of this Notice at any time.

Right to Breach Notification

You have the right to be notified if your unsecured PHI is breached in a manner that compromises your privacy.

Right to File a Complaint

If you believe your rights have been violated, you may file a complaint with our Privacy Officer or with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be retaliated against for filing a complaint.

EXERCISING YOUR RIGHTS

To exercise your rights, please submit a request through the contact form on our website or email our Privacy Officer at:

privacy@tryzoros.com

We will review and respond to your request in accordance with applicable law.

STATE-SPECIFIC PRIVACY RIGHTS

Residents of certain states may have additional rights.

California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:

• Know what personal information is collected, used, or shared

• Request deletion of personal information

• Correct inaccurate personal information

• Opt out of the sale or sharing of personal information

• Limit use of sensitive personal information

• Receive non-discriminatory treatment for exercising these rights

Other States

Residents of Virginia, Colorado, Connecticut, Utah, and other states with consumer privacy laws may have similar rights. Please contact us for additional information.

INFORMATION SECURITY

We maintain administrative, technical, and physical safeguards designed to protect your information, including:

• Encryption of electronic protected health information

• Secure authentication and access controls

• Role-based access limitations

• Regular security testing and assessments

• Workforce training on privacy practices

• Business Associate Agreements with vendors handling PHI

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted with a revised effective date. Where required by law, we will provide notice of material changes.

COMPLAINTS

If you believe your privacy rights have been violated, you may file a complaint:

With Zoros Health:
Email: privacy@tryzoros.com

With the U.S. Department of Health and Human Services:
Website: www.hhs.gov/ocr/privacy/hipaa/complaints
Phone: 1-877-696-6775

We will not retaliate against you for filing a complaint.

CONTACT INFORMATION

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Zoros Health Privacy Officer
Email: privacy@tryzoros.com
Phone: +1 (888) 681-1294
Mailing Address: 390 NE 191st St STE 53639 Miami, FL 33179
Zoros Health
390 NE 191st St STE 53639 Miami, FL 33179