Shipping & Refund Policy

Zoros Health LLC

Shipping and Refund Policy

50 States, Doctor-Prescribed, U.S.-Sourced

Effective Date: January 22, 2026
Last Updated: January 22, 2026

This Shipping and Refund Policy explains how shipping, delivery, cancellations, and refunds are handled for services and products offered through Zoros Health LLC (“Zoros,” “we,” “us,” or “our”). By using our Services, you agree to the terms outlined below.

Prescription Review and Fulfillment

All prescription medications are issued only after review and approval by a licensed healthcare provider. If a provider determines that treatment is not medically appropriate, no prescription will be issued.

Approved prescriptions are fulfilled and shipped by licensed U.S. pharmacies in accordance with applicable federal and state laws and regulations.

Shipping Policy

Once a prescription has been approved and fulfillment has begun, medications are shipped directly to the address provided at checkout.

Shipping timeframes are estimates only and may vary due to factors including:

• Pharmacy processing times

• Clinical review timelines

• State-specific regulatory requirements

• Weather events

• Carrier delays

• Holidays

Zoros Health LLC is not responsible for delays caused by shipping carriers or events beyond our control.

You are responsible for providing an accurate and complete shipping address. Zoros Health LLC is not liable for lost, delayed, or misdelivered shipments resulting from incorrect or incomplete address information.

Shipping Restrictions

Certain medications may not be available in all states due to regulatory or pharmacy licensing limitations. Availability is determined during the clinical evaluation and prescription process.

Refund Eligibility

Refund eligibility depends on the stage of the clinical review and fulfillment process.

You may be eligible for a refund if:

• A licensed healthcare provider determines that treatment is not medically appropriate

• Your order is canceled prior to prescription approval and pharmacy fulfillment

Where applicable, refunds typically apply to consultation or service fees unless otherwise stated.

Non-Refundable Items

Once a prescription has been approved and pharmacy fulfillment has begun, the following are generally non-refundable:

• Prescription medications

• Shipping and handling fees

• Orders that have already been processed or shipped

This policy is based on pharmacy safety standards, regulatory compliance requirements, and medication handling protocols.

Subscription Cancellations

If you are enrolled in a subscription program, you may cancel future renewals through your account settings before your next billing date.

Cancellation will prevent future charges but does not retroactively refund:

• Services already rendered

• Clinical consultations already completed

• Medications that have already been prescribed, processed, or shipped

Damaged or Incorrect Orders

If you receive a shipment that is damaged or incorrect, please contact our support team within a reasonable timeframe after delivery.

We may request photos or additional documentation to assist in resolving the issue. Resolution options may include replacement coordination with the pharmacy or other appropriate corrective action.

Lost or Delayed Shipments

If your shipment appears lost or significantly delayed, please contact our support team.

While Zoros Health LLC cannot guarantee replacement in all cases, we will work with the dispensing pharmacy and shipping carrier to investigate and assist where possible.

Chargebacks and Payment Disputes

If you have a billing concern, we encourage you to contact our support team before initiating a chargeback or payment dispute.

Unauthorized or fraudulent chargebacks may result in suspension or termination of account access.

Policy Updates

We may update this Shipping and Refund Policy periodically. Updates will be effective upon posting with a revised effective date. Continued use of the Services constitutes acceptance of the updated policy.

Contact Information

For questions regarding shipping, refunds, or cancellations, please contact:

Zoros Health LLC
390 NE 1st St, Ste 53639
Miami, FL 33179

Email: support@zoroshealth.com
Phone: +1 (888) 553-2947

If you'd like, I can also create a slightly more consumer-friendly version for your website checkout page while keeping this one as your formal legal policy.